We use UPS / FedEx as our main shipping carriers, and our standard shipping method is ground. Sample and small orders might arrive via USPS.
Do you send out tracking information?
- As soon as we ship the order to you, we send out an email with the tracking information.
How long does it take to process an item?
- Non personalized orders will process fast, normally in 1 to 3 business days.
- Personalized orders take 3 to 5 business days to process.
- Pad printed order such as printed glassware take full 7 business days to produce.
How long does it take for the order to reach me?
- Once processed, the order will arrive to you in 2 to 5 business days with "UPS/FedEx Ground" shipping option.
Where do the products ship from?
- We have warehouses both on east and west coast. Depending on availability, you may get your shipment from either.
Do you offer faster shipping?
- Yes, 3 Day Select, 2 Day shipping is available during checkout! *NOTE this is only carrier transit time and doesn't include the processing / production time.
* Shipping refers to business days UPS / FedEx need to delier the order once the package is in their hands. See examples below 3 Day Select:
1. Package ships on Monday with 3 Day Select: guaranteed delivery is Thursday
2. Package ships on Tuesday with 3 Day select: guaranteed delivery is Friday
3 Package ships on Wednesday with 3 Day select: guaranteed delivery is the following Monday
4. Package ships on Thursday with 3 Day select: guaranteed delivery is the following Tuesday
5. Package ships on Friday with 3 Day select: guaranteed delivery is the following Wednesday
For 2 Day Air, the delivery would be a day before from what is shown above.
Do you offer rush processing?
- In many cases we are able to accomodate for rush processing. There is a fee of $15 and up, depending on type of the order. Phone/ email us for details!
Sample order shipping?
- Please note that we reserve the right to ship the sample orders with USPS/UPS MI instead of UPS Ground. Please note that we may not be able to accept sample orders with large quantities as the product might need to ship from 4-5 locations. Sample order means 1 item.
How much does it cost to ship my order?
- The shipping costs will depend on weight and quantity desired. You just need to add items to Shopping Card and use our "Shipping Estimate" calculator. In a rare case that the Shipping Calculator is way off the actual rates (normally due to remote locations, or extreme weight) we will contact you right away. We reserve the right to cancel the order where this has occurred.
Privacy & Security
We do not share any of your information with anyone! We use the latest 256bit encryption to protect you on all the pages on our site. We do not save your credit card information locally, only banks have your financial information.
Cancellations & Returns
We do accept returns, and we do send out free replacements in rare case of a problem! We have a generous 30 days return policy, which means that you can return any unused merchandise within 30 days (from the shipping date), for a full refund. We don't refund the shipping costs from the original order. Customer is responsible for shipping charges, unless the return in due to missing or damaged merchandise. Please note that products manufactured by Fashion Craft products can only be returned in full (no partial returns). Email us for return authorization if you want to return the order.
We may not be able to cancel the order once it is processing. If we do manage to cancel it, there is no penalty for canceling the orders that haven't shipped. If the order has shipped and cancellation is still required customer is responsible for shipping charges, and any UPS intercept fees, normally around $15-$20 per package.
- Food / health products such as honey, chocolate, maple syrup, face masks, sanitizers etc. cannot be returned, only replaced. Thank you for your understanding.
- Personalized products cannot be returned, as they cannot be resold.
NOTE: 5% restocking fee on full order amount will be charged on returns where payment method was PayPal or AmEx. Any other pament methods will not incur any fees.
Shipping to Canada
All our items ship to Canada. Customers will be responsible for any Duties that Canadian Customs require, and any fees that UPS charges. UPS transit time for orders shipped to Canada is 4 to 7 business days. Feel free to email us or phone us if you require further assistance.
Ordering
You can view your cart by clicking on "My Cart" link at the top right corner of all the pages.
You can checkout at any time by clicking on "Checkout" link at the top right corner of all the pages.
Important Note - Order Changes- We may not be able to change your order once it is processing. Please carefully check your Shopping Cart and read your confirmation emails!
Important Note - Sample Orders - We do accept sample orders, however we do have to sometimes implent a 1 item limit per sample order, i.e. Ordering multiple items from the same manufacturer might be possible, however if they are from multiple manufacturers, we might not be able to consolidate shipping.
Payment, Pricing & Promotions
We accept all major credit cards (Visa, MasterCard, Amex, Discover) . Your financial information is never read by people, so feel secure ordering from us.
Viewing Orders
You can view your current or any previous orders by signing into your account. To do this, please click on "My Account" link near the top of the page. From this page your can also view your wishlist, your reviews and newsletter subscriptions.
